The CROUS (Regional Centre for University and School Services) is a public institution that supports students in their daily lives.

Managed by the CNOUS at the national level, it operates in conjunction with the university. Composed of specialized and non-interchangeable services. It is important to contact the right person depending on your needs: 

• Accommodation  Management of university residences and applications 
• Scholarships: Processing of student social files (DSE) and allocation of aid
• restoration: Restaurant and cafeteria management
• Social services: Support for students in precarious or disrupted situations

steps

• Pay the CVEC (mandatory for university registration)
• Apply for a scholarship and/or accommodation via the Student Social File (DSE)
• Make an appointment with a social worker for a complex situation
• Apply for accommodation in a university residence
• Getting help with the housing application 

All these steps are done on your portal on messervices.etudiant.gouv.fr

The CROUS can intervene quickly in critical situations, including during university holidays:
– food emergency (e.g., I don't have enough food for the weekend),
– housing emergency (e.g., I have just been evicted from my parents' home),
– financial emergency (acute precariousness), other social emergency
send an email to social@crous-reunionmayotte.fr 

Advisors for your daily procedures: CAF, Health Insurance, Retirement Insurance, Energy Voucher, Public Finances, France Renov', France Titres, France Travail, La Poste, URSSAF, Point Justice.

The advisors are informed about "My Student Compass".

Access method (no appointment necessary)

• Holy Land: Alternéo bus line 11 → Ruelle Boulanger (5 min)
• Buffer : Bus S2 → Bourg du 23ème (20 min)
• Montvert: Alternéo bus line 5 → Chemin Cyriaque Cadet (36 min including walking)
• Saint-Denis: 81 bis rue Félix Guyon 97400
• Any other Maison France Service on the island as well

Application period throughout the studies 
Conditions – No age, residency, or nationality requirements – just bring your supporting documents. 

For deaf/hard-of-hearing students: France Services de Saint-Louis – AORA Médiation is a branch with interpreter advisors to help you as best as possible; if you are unable to travel to the premises, the advisors can come to you (mobilization to be requested only in case of strong need). 

Opening hours should be checked regularly depending on the time of year and the branch.

International students: No nationality requirements. Does not handle visa/residence permit applications.

Access to social assistance for students is based on personalized support that helps identify their difficulties, assess their overall situation, and direct them to appropriate resources. This may involve an initial contact with the university social services, an interview with a social worker, and then, depending on their needs, an application for a scholarship, one-time assistance, emergency aid, or other specific programs. 

• First contact: Your first recourse remains the social service of the CROUS and the social service of the university, which are targeted to your student profile. 
• With the family: CCAS services tend to address the entire household if your difficulties concern family or off-campus situations. 
• In career change: CIAS is a second-level recourse, used if you are already being supported by a municipal scheme. 

Contacts

Organisms	Contacts
CROUS – Social Services	social@crous-reunionmayotte.fr
Student Health Service (SSE) – Social Services and Disability Support	0262 57 95 62  mpusud@univ-reunion.fr  Tampon Campus, Monday to Friday: 08:00 AM to 16:00 PM  0262 93 84 00 mpunord@univ-reunion.fr Moufia campus Monday to Friday 08:30 a.m. to 16:30 p.m.
CCAS Tampon	0262 57 86 86  256 Rue Hubert Delisle, Le Tampon 97430
CCAS Saint-Pierre	0262 25 31 16  2 Rue de la Gendarmerie, Saint-Pierre 97410
CCAS Saint-Denis	0262 72 38 00 81 bis Rue Félix Guyon, Saint-Denis 97400
CIAS – CIVIS	Second-stage support following a career change

One young person, one solution – Aid simulator

Government platform for 15-30 year olds with a personalized simulator: you indicate your situation and it lists all the assistance you are eligible for (scholarships, housing, health, culture, employment) with direct links to apply for it. 

Application period throughout the studies 

Conditions of eligibility : Be between 15 and 30 years old and reside in France Means of access Online procedure
Site : 1jeune1solution.gouv.fr
Indicative results – final eligibility is confirmed by each organization

International students There are no nationality requirements to use the site. However, some of the listed assistance programs may have specific conditions for foreign nationals; always check with each organization. 

MesDroitsSociaux.gouv.fr

A public portal that automatically pre-fills your information (CAF, CPAM, CNAV data, etc.) to allow you to simulate nearly 60 social benefits and complete your procedures directly online, without creating new accounts. 

Application period: throughout the studies 

Conditions of eligibility : Reside in France – Have an active account with a FranceConnect organization: Ameli, impots.gouv.fr or La Poste numérique
Means of access: Online approach
Site : mesdroitssociaux.gouv.fr
Tutorial videos are available on the website to facilitate use. 

International students: No nationality requirements. However, some identified aid programs may have conditions. 

Thematic booklets and partner websites for further information on your rights:

• CDAD – Young Adult Guide (rights for young adults)
• CRIJ – Avoiding trouble (legal, financial, health, housing – Reunion Island)
• CRIJ – Mobility Guide (France, Europe, international)
• CRIJ – Complete Housing Guide (from search to move-in)
• CIVIS – Student Page
• City of Le Tampon – letampon.fr
• CASUD – casud.re
• CAF Youth Guide (16-25 years old) my-student-compass